6 word games, one app. Here's how to reach us or fix a common issue.
Found a bug, have feedback, or need help with a purchase? Email us and we'll get back to you as soon as we can.
Email SupportHow do I get more hints?
When you run out of hints, the game offers a short rewarded ad for more (limited per day), or Pro for unlimited hints. You can also keep playing without hints.
I subscribed to Pro but it isn't active.
Make sure you're connected to the internet, then open the Account tab and tap "Go Pro or Restore Purchases" › Restore Purchases. On a new device, signing in with the same Apple ID in the Account tab also brings your Pro and hints back. Still stuck? Email us with your receipt from the App Store "Report a Problem" page.
I watched an ad for hints but my balance didn't change.
Hints from ads are added by our server once Google confirms the ad finished, usually within a few seconds; you need an internet connection. If they don't arrive after a minute, email us.
How do I request a refund?
All purchases go through Apple's App Store, so refunds are handled by Apple directly: reportaproblem.apple.com.
Do you support dark mode / iPad / other devices?
Word Games Arena runs on iPhone, iPad and Mac, and follows your device's light/dark appearance setting.
How is my data handled?
You play with an anonymous player ID by default; signing in with Apple is optional, and you can delete your account in the Account tab. See our Privacy Policy for the full details.